Your Trust, Our Transparency

1. Service Terms & Conditions Overview

At Apex Autosport, our detailed terms and conditions protect both customers and service quality while maintaining transparency. This section outlines the foundation of our partnership, providing clarity on every aspect of our automotive services.

1.1. General Terms of Service & Customer Agreement Scope

These terms govern all services provided by Apex Autosport at our Singapore facility, located at 315 Ubi Avenue 3, #01-65 Ubi Techpark, Singapore, 408880 (Apex Autosport, "we," "us," or "our"). By engaging our services, you ("the Customer," "you," or "your") agree to abide by these terms. Our commitment to excellence hinges on clear mutual understanding.

1.2. Service Booking & Cancellation Policies

All service bookings require advance scheduling, preferably through our online appointment system or by calling +65 6745 2341. A 24-hour notice is required for cancellations or rescheduling to avoid a cancellation fee. Peak period bookings may require a non-refundable deposit.

• Booking Confirmation: Confirmation via email or SMS upon successful booking.
• Late Arrivals: Appointments may be shortened or rescheduled if you arrive more than 15 minutes late.
• No-Show Policy: Forfeiture of deposit or potential future booking restrictions.

1.3. Customer Responsibilities & Vehicle Preparation Requirements

To ensure optimal service delivery, customers are responsible for removing all personal belongings and valuables from their vehicle prior to service. Apex Autosport is not liable for loss or damage to items left in the vehicle. Please ensure your vehicle has adequate fuel for testing, if required for your service.

1.4. Service Delivery Timelines & Completion Expectations

While we strive for timely completion, estimated service delivery timelines are provisional and subject to change based on unforeseen complexities, part availability, or additional findings during inspection. We will communicate any significant delays promptly.

1.5. Terms Modification & Notification Procedures

Apex Autosport reserves the right to modify these terms and conditions at any time. Customers will be notified of significant changes via our website or direct communication. Continued use of our services after such modifications constitutes acceptance of the revised terms.

2. Comprehensive Warranty Information

Our commitment to excellence extends beyond the service bay. Apex Autosport provides robust warranty coverage, giving you complete confidence in the longevity and quality of our workmanship and the parts we use.

2.1. Service Warranty Periods & Coverage Details

All Apex Autosport services are covered by a standard 90-day warranty on workmanship, unless otherwise specified for certain specialized services (e.g., PPF, ceramic coating may have longer terms). This warranty covers defects in application or performance directly attributable to our work.

2.2. Parts & Labor Warranty Terms

Parts supplied and installed by Apex Autosport carry the manufacturer's warranty, typically ranging from 6 months to 2 years, depending on the component. Our labor for part installation is warranted for 90 days. Defective parts will be replaced or repaired at no additional labor cost within the warranty period.

2.3. Warranty Claim Procedures & Customer Support Processes

To initiate a warranty claim, please contact us at info@apexautosport.sg or call +65 6745 2341 with your service invoice number and a detailed description of the issue. We will schedule an inspection to assess the problem promptly. Valid claims will be rectified free of charge.

2.4. Warranty Limitations & Exclusions

Our warranty does not cover damage caused by normal wear and tear, accidents, misuse, unauthorized modifications, or services performed by third parties after our work. Consumable items (e.g., brake pads, wiper blades) are not typically covered beyond initial defects. Please refer to your specific service agreement for details.

2.5. Extended Warranty Options & Maintenance Requirements

For certain high-value services like Paint Protection Film, extended warranty options may be available, contingent upon adherence to scheduled maintenance and care routines. Discuss these options with our service advisors for tailored advice.

3. Payment Terms & Pricing Policies

At Apex Autosport, we believe in complete financial transparency. Our pricing structure is straightforward, and our payment policies are designed for your convenience and clarity.

3.1. Payment Methods Accepted & Processing Procedures

Apex Autosport accepts major credit cards (Visa, MasterCard, Amex), PayNow, and bank transfers. All payments are processed securely upon service completion, or as per agreed payment schedules for larger projects. Digital invoices will be provided.

3.2. Pricing Policies & Quote Validity Periods

Quotes provided by Apex Autosport are valid for 30 days from the date of issuance. Prices are subject to change after this period. Any additional services requested or unforeseen work required will be quoted and approved by you before proceeding.

3.3. Late Payment Terms & Collection Procedures

Invoices are due upon receipt unless otherwise specified. Accounts outstanding for more than 7 days may incur a late payment charge of 1% per month on the unpaid balance. We reserve the right to engage collection agencies for severely overdue accounts.

3.4. Refund & Cancellation Policies with Timeline Specifications

Refunds for pre-paid services are subject to a cancellation fee if cancelled within 24 hours of the scheduled appointment. Services already rendered are non-refundable. For parts, refunds are subject to our supplier's return policy and a restocking fee.

3.5. Financing Options & Payment Plan Terms

For significant custom modifications or higher-value services, Apex Autosport may offer flexible payment plans through third-party financing partners. Eligibility and terms are subject to the financing partner's assessment. Inquire with our team for more details.

4. Liability & Protection Terms

Your vehicle is paramount. Apex Autosport adheres to stringent protocols and clear liability frameworks to protect your asset and ensure peace of mind during its time with us.

4.1. Service Liability Coverage & Limitation of Damages

Apex Autosport maintains comprehensive insurance coverage for incidents occurring on our premises or directly resulting from our service negligence. Our liability for direct damages is limited to the cost of the services rendered. We are not liable for indirect or consequential damages.

4.2. Customer Vehicle Protection & Insurance Coordination

While your vehicle is in our care, it is protected by our internal security measures. We recommend customers maintain their own comprehensive vehicle insurance. In the event of damage, we will coordinate with your insurer to facilitate repairs as needed.

4.3. Force Majeure & Unforeseen Circumstances Policies

Apex Autosport is not liable for delays or failures in service due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, or widespread material shortages. We will endeavor to inform you promptly of any such events.

4.4. Dispute Resolution Procedures & Arbitration Terms

In the event of a dispute, we encourage direct communication to seek an amicable resolution. If a mutual agreement cannot be reached, both parties agree to engage in mediation or, if necessary, binding arbitration in Singapore, in accordance with local laws.

4.5. Legal Jurisdiction & Governing Law Specifications

These Terms and Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in Singapore.